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Welcome to SET App ("SET App", "Platform", "we", "us", or "our"), an application developed and owned by Bara Technologies ("Company", "Baratecnologies"). SET App is a dedicated professional wellbeing platform connecting users with admin-approved hosts for private one-on-one voice and video sessions.
a) Wellbeing Sessions Definition: SetApp connects users with admin-approved hosts for private one-on-one voice and video sessions that support stress relief, quality time, and healthy conversation.
b) Not Medical or Therapy Services: Some SetApp hosts hold professional backgrounds in counselling, psychology, or coaching, but sessions on SetApp are non-clinical. SetApp is NOT a medical, healthcare, psychiatric, therapy, or crisis-intervention service and does not provide diagnosis or mental health treatment. Hosts may not diagnose, prescribe, or offer clinical care. Users in crisis must contact emergency services (112) or Tele-MANAS (14416) immediately.
a) Age Requirement: Users must be at least 16 years of age to register or access services.
b) Users Aged 16–17: Registration requires verifiable consent from a parent or legal guardian, who accepts these Terms on the user's behalf. Session Credit purchases by users under 18 must be made or authorised by the parent or guardian.
c) Account Security: Users are responsible for maintaining credential secrecy and notifying support@setapp.in of any security breach.
a) Admin-Approved Hosts: Every host completes identity verification, credential review, SetApp training, and an evaluation session before approval by the SetApp admin team.
b) Ongoing Quality: Host ratings, reports, and conduct are continuously monitored. Hosts who fall below SetApp standards are suspended or removed.
c) Safeguarding Minors: Hosts complete additional SetApp safeguarding training before taking sessions with users aged 16–17. Hosts must report any child-safety concern to SetApp immediately, and SetApp reports such concerns to authorities as required under the POCSO Act, 2012.
Users and hosts must treat each other with dignity, kindness, and respect, and use SetApp only for wellbeing sessions.
Live one-on-one voice and video sessions with verified hosts. Users retain complete autonomy with instant one-tap disconnect, mute, block, and reporting controls. Voice and video sessions on SetApp are not recorded.
Users retain ownership of their content (profile details, chat messages, ratings, and feedback). SetApp gets an operational license to host and process content for platform operation.
Harassment, stalking, hate speech, explicit/pornographic content, fraud, spam, and automated bot usage are strictly prohibited. Any romantic, flirtatious, or sexual conversation or solicitation by users or hosts is strictly prohibited, regardless of consent. Sharing personal contact details, arranging offline meetings, and making payments outside SetApp are also prohibited.
Any inappropriate contact with users under 18, including requests for personal information, photos, or off-platform communication, results in immediate permanent removal and referral to law enforcement.
Automated safety filters on profiles and text chat, combined with human review. Reports about users or hosts are reviewed within 24 hours.
Pay-as-you-go top-up model. No subscriptions or auto-renewals. Session Credits are used only to pay for sessions, have no cash value, and are non-transferable. Session rates are shown on each host's profile before connecting.
Provided on an "as is" basis. Maximum aggregate liability is capped at ₹1,000 INR or payments made in the preceding 6 months.
Governed by the laws of India. Disputes fall under the exclusive jurisdiction of courts in New Delhi, India.
Zero-Data-Sale Pledge: SetApp does NOT sell, rent, or trade personal data or session content to data brokers or advertisers.
Real-time audio and video streams are ephemeral (transmitted via encrypted WebRTC/WebSockets) and are not recorded or stored. Hosts must keep everything shared in sessions confidential.
Financial data (card numbers, UPI PINs) is handled directly by PCI-DSS compliant gateways. SetApp only receives transaction confirmation receipts.
Coarse location (city/country level derived from IP) is used for audio routing and to show hosts available in your region and language. No GPS tracking.
In line with the Digital Personal Data Protection Act, 2023, SetApp processes data of users aged 16–17 only with verifiable parental consent. SetApp does not carry out tracking, behavioural monitoring, or targeted advertising for users under 18. Parents or guardians may request access to or deletion of their child's data at privacy@setapp.in.
TLS 1.3 / AES-256 encryption in transit and at rest, and role-based access control (RBAC).
Right to access data exports, right to rectification, right to erasure ("Right to be Forgotten"), and right to withdraw consent. Requests can be submitted via privacy@setapp.in, or the Account Deletion page. For users aged 16–17, these rights may also be exercised by the parent or guardian.
All purchases are one-time Session Credit top-ups, credited immediately upon payment. No refunds are offered once credited or consumed for sessions.
Strictly pay-as-you-go, with no automatic recurring charges or auto-renewals.
Credits are restored to your balance if a host doesn't join, a session fails due to a technical fault on SetApp's side, or a host is found to have breached SetApp conduct rules during the session. Report it through the app or at support@setapp.in.
Session Credit purchases for users aged 16–17 must be made or authorised by a parent or guardian. Parents or guardians may request a refund of unused credits purchased without their authorisation by contacting support@setapp.in within 7 days of the transaction.
Refund requests for duplicate charges or technical billing errors can be submitted to support@setapp.in within 7 days of the transaction. Approved refunds are processed within 5–10 business days to the original payment method.
Offensive or hateful speech, defamation, sexually explicit or lewd material, romantic or flirtatious messages, violent content/threats, illegal content, spam/pyramid schemes, sharing personal contact details, and requesting personal details, photos, or off-platform contact from any user under 18.
Hosts must follow SetApp safeguarding standards in all sessions with users under 18 and report any child-safety concern immediately. Hosts must maintain professional boundaries, keep session content confidential, never present sessions as therapy or treatment, and never misrepresent their qualifications.
Violations by users or hosts result in immediate content removal, account suspension, or permanent ban, with illegal activities escalated to law enforcement. Child-safety violations result in immediate permanent ban and are reported to law enforcement under the POCSO Act, 2012.
All in-app safety reports and emails to safety@setapp.in are reviewed by moderation teams within 24 hours.
To request account deletion or view our full data retention and recovery policies, please visit our dedicated Account Deletion page.
Go to Account Deletion Page →